Currently, we ship exclusively within Australia. We hope to expand soon—stay tuned!

Shipping is free on orders over $100 AUD. For orders under that, a flat rate of $7.99 AUD applies.

Orders typically arrive within 12–14 business days, depending on your location and product availability.

Not always. Your order may arrive in multiple packages as we ship from the nearest available warehouse to ensure faster delivery.

Absolutely! Once your order is dispatched, you’ll receive a tracking number via email.

We offer a 10-day return policy from the date of delivery. Customers are responsible for return shipping costs.

Just email us at ecoterraint@gmail.com with your order number and the reason for return—we’ll guide you from there.

At the moment, we only offer returns for a refund. If you'd like a different item, please place a new order.

We’re here to help! Reach out to us at ecoterraint@gmail.com within 48 hours of receiving your order with photos and details.

Yes! We proudly offer eco-conscious products, including items made with sustainable bamboo materials to help reduce our environmental impact.

Please contact us as soon as possible at ecoterraint@gmail.com. If your order hasn’t been processed yet, we’ll do our best to help.

We're just an email away! For any questions, reach out to us at ecoterraint@gmail.com, and we’ll respond promptly.