Shipping policy

Thank you for shopping with Eco Terra! We are committed to providing fast and reliable shipping while maintaining our dedication to sustainability.

Processing Time

All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or public holidays will be processed the next business day. You will receive an email notification with tracking information once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the size of your order. We offer a variety of shipping options to best meet your needs, including standard and expedited delivery.

International Shipping

We proudly offer international shipping to many countries worldwide. Please note that delivery times and shipping costs will vary depending on your location. Customs fees, taxes, or import duties may apply to international orders, and these charges are the responsibility of the customer.

Eco-Friendly Packaging

As part of our commitment to sustainability, we use eco-friendly packaging materials to minimize our environmental footprint. All orders are carefully packed using recycled and biodegradable materials to reduce waste.

Delivery Times

Delivery times vary based on your location and the shipping method selected. Below are general delivery time estimates:

  • Domestic (Australia): 3-7 business days
  • International: 7-21 business days (depending on the country)

Please note that delivery times may vary due to weather conditions, customs processing, or other unforeseen circumstances. We appreciate your understanding and patience.

Order Tracking

Once your order has shipped, we will send you a tracking number via email so you can track your order’s progress. You can track your shipment directly on the carrier's website.

Missing or Damaged Items

If your order is damaged or if an item is missing, please contact us within 7 days of receiving your order. We will work quickly to resolve the issue and ensure you’re completely satisfied with your purchase.